![]() ![]() 24/7 Language and Communication Assistanceĭuring especially busy times when the demand for interpreting services exceeds the levels that can be provided through our existing staff, we rely upon outside interpreters provided by contracted vendors who have been selected through a rigorous process. Contact information is located to the top right of this page. The Diversity Department will be contacted to arrange the appropriate services. ![]() Notify a hospital employee or medical staff that you need language assistance. How to Request Language and Communication Services Translation, or the conversion of written and critical materials such as informed consents, health education and discharge instructions into the target languages of the patients or families, or into Braille for patients/families with visual impairments.Īdditional Language and Communication Resources.Sign Language Interpreters or Assistive Listening Devices such as TTY or TTD for hearing impaired patients and families.These services have been provided in more than 34 languages through a combination of in-house staff and contracted telephonic and on-site interpreters. Interpreting Services, or the conversion of a spoken message from one language into another.Assistance with cross-cultural communication to ensure the delivery of health care services that are respectful and compatible with patients and families' cultural health beliefs.In addition, our specialists are nationally certified medical interpreters who have received special training to deliver interpreting services in a health care environment, as well as training in knowledge and interpretation of medical terminology. All are required to have fluency in English and a second language, and must pass an oral and written test in order to be hired. Our Language and Cultural Specialists have a Bachelor's degree, Master's degree or Certificate of Completion from a formal Interpreter Training Program or extensive experience interpreting in health care and clinical settings. We are also the first to implement a professional career ladder for language professionals as published in the Joint Commission Journal on Quality and Patient Safety. We are one of the first hospitals in the nation to have instituted a formal Diversity Services Department with services that meet the Culturally and Linguistically Appropriate Standards (CLAS) of the Department of Health and Human Services, Office of Minority Health. We want to ensure that our culturally and linguistically diverse patients/families can communicate effectively with the medical staff and employees. ![]()
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